Privacy policy
Policy Effective Date:
January 28, 2026
Introduction
This Privacy Policy describes how TerraLock (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, use our products, or make a purchase from www.terralock.com (the “Site”) or otherwise communicate with us (collectively, the “Services and Products”).
“You” refers to any user of the Services and Products, including customers, website visitors, or others whose information we collect.
By accessing or using the Services and Products, you agree to this Privacy Policy. If you do not agree, please do not use the Services and Products.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on the Site and the “Last updated” date will be revised.
How We Collect and Use Your Personal Information
We collect personal information from a variety of sources depending on how you interact with us. We may use this information to:
- Provide and improve our Services
- Communicate with you
- Comply with legal obligations
- Enforce terms of service
- Protect our rights and users
What Personal Information We Collect
Information You Provide Directly
- Name, address, phone number, email
- Billing and shipping details
- Account credentials
- Shopping activity
- Customer support communications
Some features require this information. Choosing not to provide it may limit functionality.
Information Collected Automatically (Cookies)
We collect “Usage Data” using cookies, pixels, and similar technologies, including:
- Device and browser info
- IP address
- Network connection data
- Interaction with the Site
Information from Third Parties
We may receive information from:
- Shopify and related service providers
- Payment processors
- Advertising and analytics partners
All third-party information is handled per this Privacy Policy.
How We Use Personal Information
- Providing Services and Products: Orders, payments, shipping, returns, account management and others
- Marketing & Advertising: Email, text, postal mail, general ads, and targeted ads
- Security & Fraud Prevention
- Customer Support & Communication
Cookies
We use cookies to power and improve the Site. For Shopify-specific cookie info:
https://www.shopify.com/legal/cookies
You can manage cookies through your browser settings, though blocking cookies may impact functionality.
How We Disclose Personal Information
We may share personal information with:
- Service providers (IT, payments, shipping, analytics)
- Business and marketing partners (including Shopify)
- Affiliates
- Legal authorities or during business transactions
We do not use sensitive personal information to infer personal characteristics.
Advertising Disclosure
We may collect and your personal information as part of and for our advertising campaigns, though we do not sell your personal information to third parties.
User-Generated Content
Public reviews or content you submit may be accessible by anyone. We are not responsible for how others use publicly shared information.
Third-Party Websites
Links to third-party sites are governed by their own privacy policies. We are not responsible for their content or data practices.
Children’s Data
The Services and Products are not intended for children under 16. We do not knowingly collect children’s personal data.
Security & Retention
No system is 100% secure. Retention periods vary based on legal and operational needs.
Your Rights and Choices
Depending on location, you may have rights to:
- Access
- Delete
- Correct
- Port data
- Opt out of sale/sharing or targeted advertising
- Restrict processing
- Withdraw consent
- Appeal decisions
You may manage preferences or submit requests through the Site.
Alan Garber, TerraLock Representative
Address:
4301A 34th Street North
St. Petersburg Florida
33714 United States
Email: agarber@fgci.com
Phone: 888-849-0588
